MASSACHUSETTS DEFINES NEGLECT AS:

Neglect: Failure to provide goods and services necessary to avoid physical harm, mental anguish or mental illness. In determining whether or not neglect has occurred, the following standards shall apply:

(1) A patient or resident has been neglected if:

(a) An individual has failed to provide appropriate care, treatment or service to the
patient or resident; and

(b) The individual’s failure to provide the treatment, care or service to the patient or resident
is either intentional or the result
of carelessness; and

(c) As a result of the failure to provide the treatment, care of service, the individual has failed
to maintain the health or safety
of the patient or resident, as evidenced by harm to the patient or resident, or a deterioration in the patient or resident’s physical, mental or emotional condition.